Optimizing the sales executives route, is the most exciting feature of NuMonitor. From the browser itself the call center executives can set the route for the sales executives on the call. Thus reducing the response time drastically and enhancing the customer satisfaction exponentially.
1. Sales executives carry smart hand held devices with them which shall be used to send out real-time location data to the NuMonitor server.
2. Server displays the sales executives on the map, the marker shows the location, phone number registered for SMS and email id. Call center executive can choose the method of communication. NuMonitor has built in capability to connect to the dialler for calling or to send sms directly from the browser or to send email directly from the browser. All this happens without leaving the browser page.
3. When the call center receives service call from the client, Call center executive can send message or email to the sales executive already on that route or closest to that location. As the executives visit the client, the server gets updated with the comments or notes as posted by them from their hand-held devices.
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Contact us at info@numonitor.com for free demo set up and walk-thru.
How can we dynamically chart out the route for the sales executives?
It is possible to efficiently chart out sales executives route with NuMonitor. NuMonitor follows a three pronged approach as explained below.1. Sales executives carry smart hand held devices with them which shall be used to send out real-time location data to the NuMonitor server.
2. Server displays the sales executives on the map, the marker shows the location, phone number registered for SMS and email id. Call center executive can choose the method of communication. NuMonitor has built in capability to connect to the dialler for calling or to send sms directly from the browser or to send email directly from the browser. All this happens without leaving the browser page.
3. When the call center receives service call from the client, Call center executive can send message or email to the sales executive already on that route or closest to that location. As the executives visit the client, the server gets updated with the comments or notes as posted by them from their hand-held devices.
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| Dynamically plan route for Sales Executives. |
Contact us at info@numonitor.com for free demo set up and walk-thru.
